Impressum
Ontrax Solutions GmbH
Theodor-Körner-Straße 169
8010 Graz
Vollständiger Firmenname:
Ontrax Solutions GmbH
Ort der Gewerbeberechtigung:
Österreich
UID-Nummer:
ATU80838337
Rechtsform:
Gesellschaft mit beschränkter Haftung
Firmenbuchnummer
FN 631099 m
Firmenbuchgericht
Landesgericht für ZRS Graz
Geschäftsführende Gesellschafter
Gerald Petschner
Mitglied der Wirtschaftskammer Österreich
!Disclaimer!
The terms and conditions and data protection were machine translated and are only valid in the german original!
Data Protection
Content of the online offer
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Data protection
If the option to enter personal or business data (email addresses, names, addresses) is available within the Internet offer, the disclosure of this data by the user takes place on an expressly voluntary basis. The use and payment of all services offered is permitted - as far as technically possible and reasonable - without providing such data or by providing anonymized data or a pseudonym. The use of contact data published in the imprint or comparable information such as postal addresses, telephone and fax numbers and email addresses by third parties to send information that has not been expressly requested is not permitted. Legal action against senders of so-called spam emails in the event of violations of this prohibition is expressly reserved.
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!Disclaimer!
The terms and conditions and data protection were machine translated and are only valid in the german original!
General terms and conditions
GENERAL TERMS AND CONDITIONS OF BUSINESS, DELIVERY AND PAYMENT
(GTC) OF ONTRAX Solutions GmbH
1. Scope and validity
1.1. For the business relationship between ONTRAX Solutions GmbH, Theodor-Körner-Straße 169 in 8010
Graz, FN 631099m (hereinafter referred to as "ONTRAX"), and a customer, these General Terms and
Conditions of Business and Delivery (hereinafter referred to as "GTC") apply in their version valid
at the time of the order.
1.2. ONTRAX's customer is a natural or legal person under private or public law who uses a
service/goods and has a contractual relationship with ONTRAX or with whom such a relationship is to
be entered into in accordance with point 2.
1.3. An entrepreneur is a customer of ONTRAX for whom the contractual relationship entered into
with ONTRAX is part of the operation of his business within the meaning of Section 1 of the
Consumer Protection Act (KSchG).
1.4. A consumer is a customer of ONTRAX for whom the contractual relationship entered into with
ONTRAX is not part of the operation of his business and for whom the provisions of the Consumer
Protection Act (KSchG) apply.
1.5. A consumer transaction within the meaning of the terms and conditions is a legal transaction
with a customer for whom the transaction is not part of the operation of his business and who
acquires products and services for his own private needs (consumer).
1.6. Unless the underlying transaction is a consumer transaction, ONTRAX will only recognize any
agreements or conditions that deviate from the contract if they have been expressly agreed to in
writing. Order confirmations from ONTRAX do not constitute acceptance or confirmation of such
conditions.
1.7. If the customer's terms and conditions conflict with these, the contract will nevertheless be
concluded exclusively under ONTRAX's terms and conditions. This also applies if ONTRAX has not
expressly objected to the inclusion of the customer's terms and conditions or provides services
without reservation despite being aware of conflicting provisions of the customer. ONTRAX is not
bound by the mere reference to the customer's terms and conditions.
2. Order and contract conclusion
2.1. Orders for goods or services may only be placed by natural persons with full legal capacity,
or in the case of legal persons, only by an authorized representative who must be named.
2.2. The data requested during the ordering process must be provided completely and accurately. If
the provided data changes after the order has been placed, the customer is obligated to correct the
information as soon as possible by notifying
ONTRAX in writing.
2.3. By placing an order, the customer submits a binding offer to ONTRAX to conclude a contract for
the purchase and/or delivery of goods or the provision of planning services. Upon receipt of the
customer's offer, ONTRAX sends the customer an email confirming receipt of the order or listing its
details (order confirmation).
2.4. The order confirmation does not constitute acceptance of the offer, but merely informs the
customer that the order has been received by ONTRAX. Orders are only considered accepted when
confirmed in writing by ONTRAX. A contractual relationship is only established upon written
confirmation of the order. ONTRAX reserves the right to refuse acceptance of an order without
stating reasons. No contract is formed for products from the same order that are not listed in the
shipping confirmation. The customer acknowledges receipt of electronic invoices included with the
shipping confirmation.
2.5. The basis for the services to be provided is the scope of work defined in the written order,
which is signed by the company and submitted to ONTRAX. Subsequent or additional change requests
will lead to separate agreements regarding deadlines and prices.
2.6. The type and scope of the agreed service are defined in the contract, power of attorney and
these General Terms and Conditions.
2.7. Changes and additions to the order require a written agreement between the contracting parties
in order to become part of the existing contractual relationship.
2.8. ONTRAX undertakes to properly execute the assigned task in accordance with generally accepted
technical standards and principles of economic efficiency.
2.9. Legal provisions, guidelines, or other regulations shall apply in the version agreed upon in
the contract. If no such provisions are specified in the contract, the regulations valid on the
date the offer was prepared shall apply. It should be noted that changes to or new publications of
regulations that occur after the preparation of the offer (e.g., new edition or revision of a
standard or TSI, entry into force of new standards or draft standards or TSIs) may result in
increased workload for ONTRAX due to additional requirements or new or additional services to be
provided, and thus in increased costs for the customer. In this case, the existing contract must be
amended and adapted to the existing framework. Additional costs arising from changes or adaptations
to the regulations that are not within ONTRAX's sphere of responsibility shall be borne by the
customer.
2.10. ONTRAX is entitled to use the services of third parties to fulfill the contract without
requiring the customer's consent.
3. ONTRAX offers
3.1. Unless otherwise stated, all offers made by ONTRAX are non-binding with regard to all
specified data, including the fee.
3.2. If an order confirmation contains changes compared to the order, these are considered approved
by the customer unless the customer objects immediately in writing.
3.3. Any permits required for the execution of an order and which may need to be issued by
authorities or third parties must be obtained by the customer, who must inform ONTRAX accordingly
and indemnify and hold harmless the relevant authorities or third parties . ONTRAX is not obligated
to begin work until these permits have been legally issued and proof thereof has been provided to
ONTRAX.
3.4. ONTRAX is entitled to immediate reimbursement of expenses for prepared designs, sketches or
samples and other services rendered in advance of the offer or contract preparation, even if the
anticipated order is not placed, upon request.
3.5. All necessary data and prerequisites required for ONTRAX to provide its services must be
provided by the customer in a timely manner, in a usable format, and free of charge. Delays in
providing these will result in a longer delivery/service period, and the customer will be liable
for all damages incurred by ONTRAX as a result of such delays.
4. Right of withdrawal and cancellation
4.1. Consumers may withdraw from the contract within 14 working days (Saturdays are not considered
working days) without giving reasons, either in writing or by returning the goods. The withdrawal
period begins, for contracts for the delivery of goods, on the day the goods are received by the
consumer; for contracts for the provision of services, on the day the contract is concluded. In the
case of recurring deliveries of similar goods, the period begins upon receipt of the first partial
delivery. To meet the withdrawal deadline, it is sufficient for the notification of the exercise of
the right of withdrawal to be sent before the withdrawal period expires.
4.2. The consumer acknowledges and agrees that ONTRAX will commence performance of the
contract during the cancellation period, and that in the event of cancellation, the consumer is
obligated to reimburse ONTRAX a pro rata fee for services already rendered upon request.
4.3. If the contract is cancelled, ONTRAX will refund all payments made by the consumer for the
purchased product/service within 14 days of receiving the returned products, free of charge and
without deductions. Unless otherwise agreed, the refund will be issued using the same payment
method used for the original transaction.
4.4. Goods that can be shipped by parcel post must be returned. The customer is responsible for the
return shipping costs if the delivered goods match the order. Otherwise, the return is free of
charge for the customer.
4.5. The right of withdrawal does not apply to products that have been manufactured according to
special customer specifications, are unsuitable for return, or whose expiration date has passed.
The consumer is responsible for the return shipping costs.
4.6. If a customer, for whom the underlying transaction is not a consumer transaction, or a
consumer outside of their right of withdrawal, wishes to withdraw from the contract, this is only
possible with the written consent of ONTRAX and against reimbursement of the costs associated with
the withdrawal from the contract.
4.7. The cancellation of the contract by written declaration or return of the goods must be
addressed to:
ONTRAX GmbH, Theodor-Körner-Straße 169, 8010 Graz or email office@ontrax-solutions.com .
4.8. ONTRAX is particularly entitled to withdraw from the contract in whole or in part.
4.8.1. if the contractual partner makes fraudulent, unlawful or otherwise abusive use of the
service or works;
4.8.2. if the execution of the delivery, the commencement or continuation of the service becomes
impossible or is further delayed despite a grace period being granted, for reasons attributable to
the client;
4.8.3. if the client repeatedly or grossly violates his contractual obligations;
4.8.4. if payment is still outstanding after two reminders;
4.8.5. if an application for the initiation of insolvency proceedings is filed against the
customer;
4.8.6. if bankruptcy proceedings are opened against the customer's assets or if bankruptcy
proceedings are dismissed due to a lack of assets to cover costs;
4.8.7. if criminal or financial criminal proceedings are initiated against the contractual partner.
4.9. In the event of a justified cancellation of the order by the client, the services provided by
ONTRAX up to the point of cancellation must be compensated by the client.
4.10. If the contract is terminated due to a delay in acceptance or performance by the client,
regardless of fault, cancellation fees in the amount of the lost profit , but at least 35% of the
purchase price/order volume, are due.
4.11. Events of force majeure affecting ONTRAX or one of its suppliers entitle ONTRAX to suspend
deliveries for the duration of the impediment and a reasonable start-up period, or to withdraw from
the contract in whole or in part depending on its impact.
4.12. If ONTRAX is entitled to withdraw from the contract, or if the customer withdraws from the
contract without justification, ONTRAX is entitled, irrespective of any claims for damages, to
payment for deliveries or services already rendered, as well as for preparatory work undertaken in
connection with the contract, even if the contract has only been partially fulfilled. Even if no
delivery has been made, ONTRAX is entitled to reimbursement of the costs incurred in preparing for
it.
5. Delivery
5.1. The deadlines stated in the order confirmation are binding. Delivery/performance deadlines and
dates are only binding for ONTRAX if they have been agreed upon in writing. Any deviation from
these deadlines must also be in writing.
5.2. The place of performance is the registered office of ONTRAX, irrespective of the place of
delivery or service.
5.3. ONTRAX expressly points out that all information regarding the availability, shipping, or
delivery of goods or services are estimated data and approximate guidelines. Such information is
non-binding unless explicitly guaranteed in writing.
5.4. If ONTRAX is unable to deliver or perform through no fault of its own, for example due to
force majeure, traffic disruptions, strikes, or because an ONTRAX supplier fails to fulfill its
contractual obligations or materials are unavailable, the delivery or performance period shall be
extended by the duration of the impediment. Statutory rights remain unaffected.
5.5. Should delivery to the customer not be possible, for example because the delivered goods
cannot be accepted by the customer due to their size or weight, or because the recipient is not
found at the delivery address provided by him, even though the goods characteristics and delivery
time were communicated to the customer within a reasonable period, the customer shall bear all
costs of the unsuccessful delivery.
5.6. Unless the underlying transaction is a consumer transaction or otherwise agreed, cost
estimates are provided in writing, are subject to a time limit, are non-binding, and are subject to
a fee. Cost estimates are non-binding and free of charge.
5.7. All plans, sketches, designs, dimensions, weights, and other technical descriptions, as well
as brochures, catalogs, samples, and similar materials, remain the property and intellectual
property of ONTRAX. Unless otherwise indicated or stated, the information contained therein is
approximate and in no way constitutes a guarantee of specific properties. Any use of any of the
aforementioned documents without the consent of ONTRAX entitles ONTRAX to assert claims for damages
and/or injunctive relief.
5.8. ONTRAX is only obliged to provide a delivery or service if the customer has fulfilled all his
obligations arising from the contractual relationship.
5.9. ONTRAX is entitled to make advance deliveries and partial deliveries and to invoice
accordingly. If, after conclusion of the contract, it becomes apparent that an agreed partial
service must be modified in terms of its nature or scope (see also 2.9), ONTRAX must obtain the
customer's consent before proceeding further, provided that the additional costs exceed 20% of the
contractually agreed price for the partial service. If the customer does not agree, the
corresponding part can be excluded from the contractual service; the remainder of the contract
remains unaffected. This requires a written agreement. In this case, ONTRAX is entitled to invoice
the customer for the partial services already rendered.
5.10. The customer is only entitled to withdraw from the contract if the delivery delay is caused
intentionally or through gross negligence by ONTRAX – taking precedence over the other points of
these Terms and Conditions – and after setting a reasonable grace period of at least six weeks.
This grace period begins on the day ONTRAX receives the customer's notice of withdrawal (which must
be sent by registered mail).
5.11. All additional services necessary for the fulfillment of the contract and not reserved in
the ONTRAX order confirmation must be provided by the customer at his own expense.
5.12. Materials to be procured by the customer and documents necessary for ONTRAX's work,
regardless of their nature, must be delivered to ONTRAX by the customer free of charge and in
usable condition. ONTRAX's confirmation of receipt does not constitute confirmation of the accuracy
of the type and quantity stated as delivered.
5.13. Originals, drafts, sketches, samples and other documents submitted to ONTRAX remain with
ONTRAX and will not be returned after the completion of the project.
6. Prices and price changes
6.1. The selling price of the respective products/services is stated in euros. The stated fees do
not include value-added tax (VAT), which must be paid separately by the client.
6.2. The prices stated in the order confirmation are binding and must match those in the quotation.
If an order confirmation is not available, the prices from the quotation will be used.
6.3. The selling price of goods does not include delivery and shipping costs. Delivery and shipping
costs are calculated based on the shipping provider, which is selected by the customer and agreed
upon separately with ONTRAX in each individual case.
6.4. Price quotations become binding when ONTRAX confirms them in writing with a detailed
description of the scope of services. Deliveries or services exceeding the confirmed scope will be
invoiced separately by ONTRAX.
6.5. ONTRAX is entitled to adjust costs if additional charges arise due to unforeseen expenses
and/or contract amendments that result in extra work during the bidding phase. The basis for these
adjustments will be the prices valid at the time the additional charges are announced or the
contract is amended.
6.6. ONTRAX is particularly entitled to charge for additional costs incurred due to a delay for
which ONTRAX is not responsible, especially in clarifying the technical or legal requirements for
delivery or as a result of overtime, night or Sunday work requested by the client.
7. Payment, due date and default
7.1. The customer can pay the purchase price in cash, by invoice, by credit card, or by prepayment.
Unless otherwise agreed, payment is due within 30 days of receipt of the invoice. This also applies
to any additional charges arising from subsequent deliveries or other agreements exceeding the
original total amount, regardless of the payment terms agreed upon for the main delivery. Projects
are generally invoiced in installments.
7.2. ONTRAX reserves the right to prescribe or not offer certain payment methods in individual
cases.
7.3. In the event of any payment default by the customer, ONTRAX is entitled to withhold delivery
or services and is only obligated to provide further services after full payment.
7.4. Undesignated payments are first applied to interest on costs, then to costs, then to interest
on capital, and finally to the principal.
7.5. Any discounts, rebates, or bonuses granted require an explicit written agreement and are
conditional upon timely receipt of full payment. If the payment deadline is exceeded, even for a
single partial payment, any granted discounts (rebates, rebates, etc.) will be forfeited and added
to the invoice.
8. Retention of title
8.1. The ordered goods remain the property of ONTRAX after delivery and handover to the customer
until full payment of the purchase price and all related price components and costs, such as
installation fees, has been received. The risk of loss or damage to the goods passes to the
customer upon handover. Before full payment of the invoice, the customer is prohibited from
pledging the goods, transferring ownership as security, or granting any other rights to them to
third parties. The customer must immediately notify ONTRAX in writing of any enforcement measures
or other actions by third parties that impair ONTRAX's legal position with respect to the goods
subject to retention of title. The customer must immediately object to such measures, citing
ONTRAX's retention of title.
8.2. Should the goods be seized or confiscated, the customer undertakes to notify ONTRAX within 5
days and to provide them with all information and support necessary to enforce their ownership
rights.
8.3. It is agreed that ONTRAX's retention of title shall remain in effect even if the delivered
goods are mixed or processed.
9. On Bill
9.1. A consumer is only entitled to offset claims that are legally related to the customer's
obligation to ONTRAX, as well as claims established by a court or acknowledged by ONTRAX, and in
the event of the consumer's contractual partner's insolvency, against claims of ONTRAX. A business
is not entitled to offset claims against claims of ONTRAX.
9.2. A consumer may only assert a right of retention for claims against ONTRAX that are legally
related to ONTRAX's claims. A business is not entitled to assert a right of retention.
9.3. If certain items are disputed at the time the contractor's invoices are due, the client may
not withhold the undisputed part of the invoice amount for this reason.
10. Defects, liability and warranty
10.1. Provided that the underlying transaction is a consumer transaction, the statutory rights
remain unaffected.
10.2. Unless the underlying transaction is a consumer transaction, the following deviations from
the statutory warranty provisions apply:
10.2.1. Any detectable or identified defects must be reported to ONTRAX within 14 days of
delivery or discovery; otherwise, warranty, damage, and error claims pursuant to Section 377
Paragraphs 2 and 3 of the Austrian Commercial Code (UGB) can no longer be asserted by customers.
10.2.2. If the parts affected by the defect have been modified by someone other than ONTRAX, the
customer's warranty claims are void.
10.2.3. The warranty period is 6 months from delivery of the goods, and after this period any
other claims for damages are also excluded.
10.2.4. Contrary to the presumption rule of § 924 ABGB, the customer must prove the existence of
a defect during the delivery period.
10.2.5. In the event of a warranty claim, ONTRAX has the choice between repair and replacement
of the item.
10.2.6. A challenge to an order accepted by ONTRAX on the grounds of error is excluded.
10.2.7. Appointments relating to customer warranty claims must be arranged on a case-by-case
basis.
10.2.8. ONTRAX is liable without limitation insofar as the cause of the damage is based on
intent or gross negligence.
10.2.9. Furthermore, ONTRAX is liable for the negligent breach of essential obligations, the
breach of which jeopardizes the achievement of the contractual purpose, or for the breach of
obligations, the fulfillment of which is essential for the proper execution of the contract and on
which the other party may regularly rely. In this case, however, ONTRAX is only liable for
foreseeable damages typical of this type of contract. ONTRAX is not liable for slight negligence in
the breach of obligations other than those mentioned above.
10.2.10. The foregoing limitation of liability does not apply to injuries to life, body, or
health, to defects after the assumption of a guarantee, to the quality of the product, or to
defects fraudulently concealed. Liability under the Product Liability Act remains unaffected.
10.2.11. ONTRAX only provides a guarantee if and to the extent that it is expressly designated as
such in a written offer or written confirmation, and the specific obligations arising from the
guarantee are detailed therein.
10.2.12. Liability towards entrepreneurs is further excluded for force majeure, consequential
damages and lost profits.
10.2.13. For an entrepreneur, claiming a reduction of more than half ( leasio) enormis ) in
relation to ONTRAX excluded.
10.2.14. Any liability for consequential and indirect damages is excluded.
10.2.15. The assertion of a defect does not release the customer from their payment obligation.
10.2.16. The contractual partner is not entitled to refuse acceptance due to the presence of an
insignificant defect or due to slight negligence.
10.2.17. If contractual penalties are agreed upon, any further claims arising from the respective
title are excluded.
10.2.18. ONTRAX's liability expires at least two years after completion of the service.
11. Data protection and confidentiality
11.1. The data necessary for processing your order will be stored. All personal data will be
treated confidentially. Please refer to the ONTRAX privacy policy.
11.2. Information and documents exchanged between the parties will be kept confidential by both
sides, and all necessary measures will be taken to prevent their disclosure and use by third
parties. This obligation of confidentiality also applies to the respective employees, agents,
committee members, and contractual partners.
11.3. The contracting parties expressly agree to the collection, processing, and use of personal
data for the purpose of processing the order. The data provided will only be used for the business
relationship necessary for processing the order and will be protected from access by third parties.
Data will only be stored to the extent necessary for the contractual relationship or as required by
other legal provisions.
12. Labeling
12.1. ONTRAX is entitled to refer to ONTRAX and, if applicable, to the author on all concepts and
in all projects, without the customer being entitled to any compensation.
12.2. Subject to the customer's right to revoke this consent in writing at any time, ONTRAX is
entitled to refer to the existing business relationship with the customer on its own advertising
media and in particular on its internet website using the customer's name and company logo as well
as the documents created.
13. Property rights and copyright protection
13.1. The design of ONTRAX products/services is partially protected by design rights. The
presentation of products in catalogs and brochures, the accompanying illustrations, drawings,
sketches, and other documents are the intellectual property of ONTRAX. All of the aforementioned
and other documents made available in the course of business may not be used for any other purpose
or reproduced and made available to third parties without the written consent of ONTRAX. They must
be returned immediately upon request.
13.2. Any use (in particular editing, execution, reproduction, distribution, making available) of
the documents or parts thereof is only permitted with the express consent of ONTRAX. All documents
may therefore only be used for the purposes expressly specified in the order or in a subsequent
agreement.
13.3. If ONTRAX does not receive an order after the presentation, all services provided by
ONTRAX, in particular the presentation materials and their content, remain the property of ONTRAX.
The client is not entitled to use these materials in any form whatsoever. The materials must be
returned to ONTRAX immediately. Passing on presentation materials to third parties, as well as
their publication, implementation, reproduction, distribution, or any other use, is not permitted
without the express consent of ONTRAX.
13.4. prohibited from further using the ideas and concepts presented during the presentation ,
regardless of whether the ideas and concepts are protected by copyright.
13.5. For the use of ONTRAX services that extend beyond the originally agreed purpose and scope
of use, ONTRAX's consent is required – regardless of whether the service is protected by copyright.
ONTRAX is entitled to separate, appropriate compensation for this.
13.6. For the use of services provided by ONTRAX or of concepts for which ONTRAX has developed
conceptual or design templates, the consent of ONTRAX is also necessary after fulfillment of the
contract, regardless of whether this service is protected by copyright or not.
13.7. indemnify and hold harmless ONTRAX against all claims asserted by third parties arising
from infringements of copyrights, related rights, other intellectual property rights, or personal
rights . ONTRAX reserves the right to notify the customer of any legal proceedings initiated
against ONTRAX. If the customer does not join the proceedings as a co-defendant on ONTRAX's side,
ONTRAX is entitled to acknowledge the claim .
13.8. ONTRAX is irrevocably and indefinitely entitled to include the customer and descriptions of
the services provided to them in its reference list and to use this information, as well as photos
of the customer's products alongside its own products, for advertising and presentation purposes in
any fair manner, particularly on the internet and in product catalogs. The customer irrevocably
grants their consent to this.
13.9. If ONTRAX undertakes (special) production according to drawings, samples or models of its
customer, the customer assumes liability for ensuring that no third-party intellectual property
rights are infringed and shall indemnify and hold ONTRAX harmless in this respect .
14. Dunning and Collection Expenses: The customer shall bear all necessary, reasonable, and
appropriate costs incurred for the involvement of lawyers and collection agencies. In the event of
default on its contractual obligations, the customer undertakes to reimburse ONTRAX for any dunning
and collection expenses incurred. With regard to any collection agency engaged, the customer is
obligated to reimburse a maximum of the fees stipulated in the Regulation of the Federal Minister
for Economic Affairs on Maximum Fees Due to Collection Agencies, Federal Law Gazette No. 141/1996
as amended. With regard to any lawyer engaged, the customer is obligated to reimburse a maximum of
the fees stipulated in the Autonomous Fee Guidelines, AHR 1976 as amended , and the Lawyers' Fees
Act, Federal Law Gazette No. 189/1969 as amended. These regulations are available online at
www.oerak.at.
15. Choice of law and jurisdiction
15.1. The contractual relationship between ONTRAX and the customer, as well as these terms and
conditions, are governed by Austrian substantive law. Other national laws and the United Nations
Convention on Contracts for the International Sale of Goods (CISG) are excluded.
15.2. The place of jurisdiction for all disputes arising from the contractual relationship
between the customer and ONTRAX is Graz. For legal actions against consumers as defined by the
Austrian Consumer Protection Act (KSchG) who are domiciled or habitually resident in Austria or are
employed in Austria, the place of jurisdiction is the district in which the consumer has their
domicile, habitual residence, or place of employment.
16. Miscellaneous
16.1. By submitting their order, the customer acknowledges the validity of these terms and
conditions. ONTRAX is entitled to transfer its rights and obligations to third parties. The
customer acknowledges and agrees to this possible transfer.
16.2. All communications, requests, demands, demands or other notifications to be made within the
framework of the contractual relationship must be in writing and sent to the business and delivery
address of the respective contractual partner.
16.3. ONTRAX reserves the right to change the terms and conditions at any time and without giving
reasons.
16.4. Should any provision of ONTRAX's General Terms and Conditions be invalid, it shall be
replaced by a valid provision that is legally provided for in the case of consumers. In the case of
businesses, a provision that most closely approximates the original provision shall be deemed
agreed upon. The remaining provisions of these General Terms and Conditions shall remain in effect.
16.5. By placing an order, accepting the shipment, or submitting a request, the client/customer
expressly acknowledges these terms and conditions.
As of April 2026